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You can order through our telesales team or online. Telesales orders received by 5:30pm are processed for the next available delivery date. All orders remain subject to stock availability and market conditions.

The minimum order value for delivery inside the M25 is £75 net. Outside the M25, the minimum value or delivery charge varies by area—please contact the team to confirm your route.

Orders are delivered according to our route schedule. We will always work to meet your requested day, although exact times cannot be guaranteed. Someone must be present at the registered delivery address to receive and sign for the goods.

If a product is unavailable, we may offer a reasonable substitute. A substitute may have a different price; you can reject it and receive a refund for that item.

Unless stated otherwise, trade prices and promotional prices exclude VAT. VAT is charged at the appropriate rate where applicable. Offers, prices and pack sizes may change and remain subject to availability.

Customers may pay by accepted debit or credit card. New accounts are initially opened on cash-on-delivery terms for at least three months; credit terms are subject to approval, references and account status.

Check the number of packages while the driver is present. Any shortage must be recorded on the delivery note and countersigned by the driver at the time of delivery.

If the wrong product was delivered, it must be returned the same day with the same driver and in its original condition. Drivers cannot accept other returns without the correct return documentation—contact customer services first.